Initial Technology DVD VCR Combo Recorder User Manual

Sony Electronics  
Rewarding Recording® Program  
PROGRAM REQUIREMENTS OVERVIEW  
Prepared by: Sony Electronics Inc.  
Created: December 31, 2003  
Revised: March 9, 2004  
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The toll-free program fax line will be available to participants to fax required invoice  
back-up and other program related materials.  
D. Participants  
Approximately 20,000 Participants  
E. Program Eligibility  
In order to qualify for earnings in the program, participants must:  
Have a valid e-mail address  
Purchase a minimum of $1,000 in eligible Sony Professional Media Products  
Become a participant via Sony approval  
F. Award Earnings  
Payout Structure  
For each $1 US purchased, a participant earns $0.025 Rewarding Recording®  
Dollars (i.e. - $10,000 purchased of eligible Sony Professional Media equals $250.00  
Sony Rewarding Recording® Dollars).  
G. Award Options  
Once a participant has purchased the minimum of $1,000 in eligible Sony  
Professional Media Products, they are eligible to select items from the Rewarding  
Recording® Catalog.  
Items include:  
Sony Professional Products (fulfilled by Sony)  
Sony Consumer Products (fulfilled by Sony)  
Sony Apparel (provided by Sony, fulfilled by MEC)  
Gift Card Rewards (provided by Sony, fulfilled by MEC)  
Sony Parts, Service or Training (check request fulfilled by MEC)  
NOTE: There are no cash buy-ins allowed in the Sony Rewarding Recording®  
Program.  
H. Eligible Products  
Participants claim eligible Sony Professional Media products, determined and  
updated by Sony.  
I. Award Index  
Rewarding Recording® Dollars are valid until August 31 each calendar year for  
qualifying purchases made July 1 – June 30 of each calendar year.  
III. Communications  
E-MAIL BLASTS  
Monthly, Sony will provide information for an electronic newsletter to be sent to all  
participants with valid e-mail addresses.  
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E-MAIL SAMPLES - APPENDIX V  
New Member E-Mail  
New Member - Dealer Enrollment E-Mail  
Forgot Password E-Mail  
Reminder E-Mail  
NOTE: The need of additional e-mail conditions to be added is under advisement.  
IV. Enrollment Process  
The enrollment process is outlined below for each type of program participant:  
Online Participants  
Participants may join the Rewarding Recording® Program via online enrollment only  
Participants access the Rewarding Recording® website and click on the “My Account”  
link  
Participants can either click on the “Enroll Now” button or the “click here” link to access  
the enrollment (profile) page  
Participants complete the required information (name, title, company, address, phone, e-  
mail address, password and promotion code, if applicable)  
Participants create their own password that must be a minimum of four characters in  
length  
Participants can indicate whether or not they wish to receive additional information from  
Sony Electronics Inc.  
Once the participant clicks on “submit”, the Activate Account e-mail is sent to the address  
indicated. The participant is required to click on a link in the e-mail to access the website.  
The user can claim purchases at this time and has view-only rights to the online catalog.  
A Sony VIP approves the online enrollments once the account is activated.  
Once a Sony VIP approves the account, the user will have their personal account  
associated to the online catalog. At this time, the user receives a Welcome E-mail*  
containing username and password information.  
At this time, the participant has full access to the website.  
Sony Authorized Dealer Participants  
Members are automatically enrolled/updated through the participating Sony Professional  
Media Authorized Dealer as part of the electronic sales information transmitted to Meridian  
via FTP by that dealer.  
Monthly sales feeds can only include the previous month’s sales.  
As part of the Monthly File Processing, net new accounts are created automatically when  
the Dealer file(s) is processed.  
A net new account must have a valid e-mail address to be created. 100% email  
compliance is mandatory. The dealer must notify Sony of all email changes.  
When a new account is created, the user receives a Welcome Dealer E-mail* containing  
username and password information at the e-mail address indicated on the file.  
Net new accounts are automatically approved and are not required to have Sony VIP  
approval to participate.  
NOTE: Currently, there are six Sony Authorized Dealers: The Tape Company (TTC), Electric  
Picture Company (EPC), Innovative Business Products (IBP), Edgewise Media, VSA (Video  
Service of America), and Recording Media & Equipment (RM&E).  
Sony Direct Sales File (DSF) Participants  
Direct Accounts consist of members who purchase their eligible products directly from Sony.  
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As part of the Monthly File Processing, net new accounts are created after Sony reviews  
the kickout file. When the DSF file is processed, approved accounts are added to the  
program  
A net new account must have a valid e-mail address to be created (provided by Sony)  
When a new account is created, the user receives a Welcome Direct E-mail* containing  
username and password information at the e-mail address indicated on the file.  
NOTE: Sony has the authority to roll up/inactivate accounts at will.  
Sony Historical Participants  
Historical participants represent those inherited as part of the Rewarding Recording®  
program with a previous vendor  
Historical Participants may or may not meet the enrollment requirements (i.e. – absence  
of valid e-mail address*), but are allowed to participate in the program  
*Username is always the participant e-mail address unless otherwise specified by  
historical data or requested by Sony. Username and password information is NOT  
case sensitive (i.e. – users may log in using ALL CAPITAL LETTERS or all lower case  
letters or a CoMbInAtIoN of both)  
V. Hierarchical Structure  
Participant Levels  
100-VIP  
200-Partipant  
240-National  
250-Regional Manager  
300-District Sales Manager  
800-Company  
900-Guest  
Participant Level Types  
Online (ONL)  
TTC  
EPC  
DSF  
VI. Claiming Process  
Only claims entered on-line or claims received via approved Dealer or Direct Sales file will be  
accepted in the Rewarding Recording® program (no phone option).  
The claiming deadline for any claim is 60 days from the invoice date.  
The claiming process is outlined below for each type of program participant:  
Online Participants  
Participants access their account and click on “Enter My Invoices”  
Participants read the claiming guidelines and update their profile information if necessary  
Participants click on “continue” and are able to view the online claim form  
Participants complete the required information on the claim form:  
o
o
Dealer invoice number  
Dealer Invoice date – enter date cannot be more than 60 days after the  
invoice date (can click on the calendar to select the date)  
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o
o
Dealer name (list automatically populates when name or partial name is  
typed in). This list is determined by Sony and updated as necessary.  
Model (from eligible product list provided by Sony and updated as  
necessary)  
o
o
Quantity  
Unit dollar amount (must be within price range provided by Sony and  
updated quarterly)  
Once the information is entered, participants click on the “add” button to add multiple line  
items for that invoice  
After all line items for the invoice are added, the participant clicks on the “submit” button  
The participant can then either choose to enter more invoices or view the claim  
confirmation page  
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If the participant chooses to enter more invoices, they are taken back to the  
claim form page  
When the participant chooses to view the claim confirmation page, they will see a page  
with all the claims entered for that day  
The participant is required to print the claim confirmation page and mail or fax that in with  
their invoice backup for approval  
Participants are sent a Backup Reminder E-mail the 5th and 10th days after the invoice is  
entered if backup is not received. NOTE: New for 2003, claims will not expire until 30  
days after the claim is entered and no backup is received as opposed to the  
original 12 days.  
If no backup is received within 30 days from the day the claim is entered, a Claim Status  
E-mail is sent notifying the user that the claim will not be paid  
Rewarding Recording® Dollars are not issued until backup is received and approved by  
Program Headquarters  
Approved Rewarding Recording® Dollars are issued by MEC via overnight process.  
Each night, any claims that are indicated “approved” will change from “pending” to  
“approved” and Rewarding Recording® Dollars awarded. Furthermore, any participants  
with claims for which no backup has been received within 5 or 10 days will receive a  
reminder e-mail via the same overnight process.  
Once Rewarding Recording® Dollars are issued to the participant they are immediately  
available for redemption  
BEGINNING APRIL 2004 – Ad Hoc Sony Authorized Dealer Participants  
Claims for Newly Authorized Dealer Participants are received via file feed by the 10th of  
each calendar month on to MECs FTP site  
The file feed for new Dealers must follow the requirements in Appendix VI  
Dealer Sales Files are processed within 48-72 hours of receipt (dependent upon receipt  
from Dealer)  
Records matched to existing e-mail addresses in the database will have claims applied to  
the account  
Records not matching any existing e-mail addresses in the database are considered new  
accounts and are automatically enrolled (see Enrollment Process above)  
Claims on the Dealer Sales Files are assumed to be valid and are not subject to system  
validation checks  
Authorized Dealer Participants can also claim sales as Online Participants (see  
procedures above)  
As of March 1, 2004, participants are not allowed to claim from dealers Edgewise and  
Innovative Business Product. Users will receive the following message when trying to  
claim from a dealer that sends files to MEC:  
As of April 1, 2004, participants are not allowed to claim from dealers RM&E and VSA.  
Users will receive the following message when trying to claim from a dealer that sends  
files to MEC:  
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“Thank you for your recent purchase of Sony® media. We are pleased to announce that your purchases of eligible  
professional and data media from this authorized Sony Professional Media Dealer have been submitted on your  
behalf. To view your sales history, click on Account Summary. If you have any questions, please contact the Sony  
Rewarding Recording® Headquarters at 866-322-7749.”  
Sony Authorized Dealer Participants  
Claims for Authorized Dealer Participants are received via file feed by the 10th of each  
calendar month on to MECs FTP site  
If Files are not received, MEC will contact Sony to contact dealer  
Dealer Sales Files are processed within 48-72 hours of receipt (dependent upon receipt  
from Dealer). Except in the instance of the addition of a new dealer, the first time feed  
will take approximately three weeks for the sales to be processed.  
Records matched to existing account numbers in the database will have claims applied  
to the account  
Records not matching any existing records in the database are considered new accounts  
and are automatically enrolled (see Enrollment Process above)  
Claims on the Dealer Sales Files are assumed to be valid and are not subject to system  
validation checks  
Authorized Dealer Participants can also claim sales as Online Participants (see  
procedures above)  
Sony Direct Sales File (DSF) Participants  
Sony Direct Sales File (DSF) is a compiled listing of all Sony direct eligible sales that  
occurred for a particular month.  
Claims for DSF Participants are received via file feed on to MECs FTP site  
The DSF is processed after Sony reviews and approves the kickout file and appends the  
roll-up guide usually on or before the 10th calendar day of each month (see Monthly  
Processing for details about this process)  
Accounts appearing on the kickout file are approved/denied by Sony to receive  
Rewarding Recording® Dollars  
Records matched to existing Master or Stand Alone account numbers in the database  
will have claims applied to that account  
Records identified as Ship-to accounts have purchase information appended to the  
existing Master or Stand Alone account indicated on the roll up guide  
Records not matching any existing records in the database that are approved by Sony  
are considered new accounts and are automatically enrolled (see Enrollment Process  
above)  
Claims on the DSF are assumed to be valid and are not subject to system validation  
checks  
Authorized DSF Participants can also claim sales as Online Participants (see procedures  
above)  
MEC to provide e-mail notification to Sony that DSF files has been successfully loaded.  
Promo Codes  
All participants are eligible for additional Rewarding Recording® Dollars, merchandise or  
any other items determined by Sony when claiming selected products using a  
predetermined “promo code” when placing a claim  
Dealer Files and DSF can also indicate a promo code on the file feeds for any eligible  
product on the file  
VII. Audit Process  
The audit process is outlined below for each type of program participant:  
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Sony Online Participants  
Claims entered via the Rewarding Recording® website are subject to audit for each claim  
submitted (100% audit)  
Participants must submit their signed claim confirmation page and invoice backup with  
the following information clearly stated on the invoice:  
o
o
o
o
o
o
Invoice date  
Invoice number  
Model number(s)  
Unit price  
Quantity  
Participant/company information  
If any part of the required information above does not match the claim confirmation page  
and/or the information is unclear, the claim will not be paid. NOTE: MEC will confer  
with Sony on debatable invoice backup. Sony will have the final say in any  
questionable situation.  
If all requirements above are met, MEC indicates that the claim is ready to be paid  
All claims ready for payment are processed in an overnight process within MECs internal  
database  
If a claim is rejected, a Claim Status E-mail is sent advising of the status. NOTE: MEC to  
develop process whereby specific “failed” claim status detail is displayed for My  
Account summary on website and in Claim Status E-mail.  
Sony Dealer Participants  
Claims entered via the monthly Dealer Sales file feed are assumed valid and require no  
invoice backup or validation  
Any purchases the Dealer Participants claim outside of the Dealer Sales file are subject  
to the audit processes outlined above  
Sony DSF Participants  
Claims entered via the monthly DSF feed are assumed valid and require no invoice  
backup or validation  
Any purchases the DSF Participants claim outside of the Dealer Sales file are subject to  
the audit processes outlined above  
VIII.Monthly File Processing/Layouts  
Dealer Files – APPENDIX I  
The Tape Company (TTC)  
Electric Picture Company (EPC)  
General File Information  
A. Meridian Enterprises Corporation (MEC), in accordance with Sony’s Rewarding  
Recording® program currently accepts approved file feeds as following:  
a. Text (.txt) - flat file with data stored in tab delimited format  
b. See file layout (section II) for specific field limitations and descriptions. File must  
be in the exact same order as shown.  
B. MEC receives file feeds by way of:  
a. Upload via FTP  
i. Address is: ftp.meridinet.com  
ii. Username/password to be determined by MEC (unique for each dealer)  
C. Schedule:  
a. Files are due at MEC no later than the fifth (5th) calendar day each month. MEC  
will process all files within 48-72 hours of receipt.  
D. Naming:  
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a. Files should be named as follows:  
[MONTH][DEALER NAME].xml/txt, where [MONTH] is the long version of the month  
name (January, February, etc)  
E. Process:  
a. Sony approved dealers transmit files to MEC via FTP or e-mail. The files are  
processed within 48-72 hours of receipt.  
b. If there is a net new account on the file, the account is automatically enrolled  
into the database and sent the Welcome Dealer e-mail.  
c. Rewarding Recording® Dollars are posted to existing accounts for eligible  
purchases in the Rewarding Recording® program  
d. Promo codes (if applicable) can be appended to the end of each promo-  
eligible line item  
F. Contact Information:  
The dealer may contact the following Meridian Account Manager for support:  
CONTACT  
Amy Moore  
POSITION  
Account Manager  
E-MAIL  
PHONE  
314-592-3528  
Direct Sale File (DSF) – APPENDIX II and III  
The DSF multi-step process is described in detail below:  
o
Sony transmits the DSF file to MEC via FTP (see login information and  
payout in Appendix III).  
DSF account numbers are always ten (10) digits in length  
o
The DSF is compared against the existing Roll-up Guide (see layout in  
Appendix IV) and when completed generates the Kickout File.  
The Kickout File identifies net new customers in the DSF that do not  
occur in the Roll-up Guide  
o
MEC sends Sony the Kickout file and Sony approves/declines net new  
accounts.  
Accounts that are approved are added to the Roll-up Guide and  
indicated as “NO” in the omit/hide column on the Roll-up Guide.  
Sony also provides an e-mail address and appropriate contact  
information for each net new DSF account.  
Accounts that are not approved to participate by Sony are indicated  
as “YES” in the omit/hide column on the Roll-up Guide  
Sony also indicates whether or not a net new account is a Stand  
Alone, Master or Ship-to account (see example below)  
A Stand Alone account is an account with a single physical  
location and receives all Rewarding Recording® Dollars  
associated with that account number. In this case, the  
account number in the “Master” field and “Ship-to/Location”  
field is equal and only occurs once in each column of the  
Roll-up Guide.  
A Master account is an account with multiple physical  
locations that receives all Rewarding Recording® Dollars for  
itself and all physical locations. A Master account number  
may occur many times throughout the Roll-Up Guide.  
A Ship-to account is an account that “rolls up” to a Master  
account. A Ship-to account does not receive any Rewarding  
Recording® Dollars, however, any purchases associated  
with a Ship-to account is allocated to the Master account  
number in the Roll-up Guide.  
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o
Promo codes (if applicable) can be appended to the end of each promo-  
eligible line item  
Catalog Update  
At times TBD by Sony, MEC will manually add or delete catalog items. For new  
items, Sony will provide model name, description, category, subcategory and dollar  
value, as well as the image for the catalog.  
MEC will manually update the new or discontinued items to existing categories and  
determine based on the volume of updates, whether or not this is over and above  
what is included in the monthly administration fees.  
IX. Award Redemption  
Sony Rewarding Recording® participants use their Rewarding Recording® Dollars to  
purchase items from the online catalog or submit for reimbursement from Sony in the form of  
a check. Below is a detailed description of the award redemption process:  
Online Catalog  
Participants use available Sony Rewarding Recording® Dollars to redeem for Sony  
approved merchandise (see Award Options above)  
Participants may only redeem for Sony approved merchandise. There are no cash  
buy-ins or special orders for this program  
Order Process and Fulfillment  
The order process is outlined below:  
Electronic Fulfillment:  
A nightly process builds a file (sonyrr-orders.txt) containing the previous day's orders  
and puts the file into the Sony ftp account.  
Sony Inventory Management sends a daily order status file indicating that the order  
file was received  
o
File name: jaguar01:/export/Files/MERLIN/Client/Sonyrr/export-orders.csh  
time run: 12:10AM  
Sony Inventory Management processes the MEC order file and sends a ship status  
file daily (or when applicable) that contains order number, order line item number and  
ship date.  
MEC appends the ship status and ship date to the individual account.  
Order File Layout – APPENDIX IV  
The file is divided into two sections: header and detail.  
Professional Product Fulfillment:  
Sony’s Marketing Services’ will monitor the rewards report for all Professional  
Product open orders an a weekly basis. At the need of fulfillment, Sony will  
complete a consumption form and submit to inventory management for fulfillment.  
When the product is shipped Sony will provide the ship date to MEC to update the  
site.  
Gift Cards and Apparel Fulfillment:  
MEC will review the open orders for both gift cards and apparel on a weekly basis  
and fulfill from within. The site and accounts will updated upon shipment of product.  
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Check Process  
The check process is described in detail below:  
Submission  
o
Participants click on “Submit a reward redemption” on the My Account page  
of the website  
o
If the participant chooses to redeem for a check, they click on click here to  
redeem Rewarding Recording® Dollars for Sony Professional recorders,  
parts, service or training  
o
The check claim process is similar to the claiming process whereby users  
are required to enter an invoice number, invoice date, vendor, model, unit  
quantity and price. Once the check is submitted, users are required to print  
off the claim confirmation form page, sign it and mail or fax to program  
headquarters with the invoice back up for approval.  
Rental Promotion Code Functionality  
o
NEW FOR 2003: When submitting a check request, users will be prompted  
to select an option of either rental or purchase on their claim. Pre-determined  
models will be available when selecting rental or purchase.  
Internal Approval  
Once the participant submits the check request, MEC compares the claim  
o
against the back up via an online approval process. MEC indicates whether  
or not the claim is accepted or rejected and types any necessary notes  
regarding the claim. MEC can accept/reject certain line items within a check  
request.  
VIP Approval  
After MEC places a status on the check claim, Sony VIP is required to review  
o
and either approve MECs decision or override the decision or change the  
amount of the check. Sony VIP needs to make MEC aware of any changes  
that have been made to the dollars requested.  
Issuance  
Once the check submission has gone through the proper approval channels,  
o
MEC prints and issues the check, along with a request for funds to Sony  
(Sony would like to have a balance of $25,000 in the Rewarding Recording®  
account at all times for special emergencies, etc.). Checks are printed and  
issued on a weekly (during program end) or bi-weekly basis and mailed via  
Airborne.  
Sony has requested that all checks be made out to the COMPANY  
NAME of the requester, but addressed to the specific requester at  
the company address.  
DSF member issuance  
DSF members have their checks mailed to their associated DSM, not to the  
actual location or member  
o
X. Damaged Product  
Condition: Damaged Sony Electronics (due to shipping). Consumer product is redeemed by  
an end user through either their Rewarding Recording or Storage Rewards account. The product  
is fulfilled Sony’s Inventory Management through the Customer Service Support System.  
Occasionally, the product is received by the end user damaged.  
MEC receives a call from the end user that the product received is damaged.  
Marketing Services completes an ATR form and enters the ATR in STN to generate an  
ATR number. Both the form and STN packing slip is faxed to the end user and instructs  
the end user to affix the forms to the product directly. The box is then to be sealed for  
pick up. The end user must fill out a Federal Express mailing label with the appropriate  
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warehouse shipping information and attach to the front of the box. (Warehouse shipping  
information provided by Marketing Services).  
Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) for the  
Rewarding Recording Program and UPS (800-PICKUPS or 800-742-5877) for the  
Storage Rewards Program. A call tag (3rd Party Pickup) is initiated to have the product  
picked up from the end user.  
Note: Rewarding Recording FedEx account number is 1823-63251  
Storage Rewards UPS account number is 086480  
For all TVs and Memory Sticks ship to:  
Sony Technology Center  
1001 Technology Drive  
Warehouse #914  
Mt. Pleasant, PA 15666  
Attn: MeeMee - SONYPRO  
For Consumer Products ship to:  
CPC (Consumer Product Center)  
10227 Crossroads Loop  
Laredo, TX 78045  
Attn: Returns Department  
Note: To confirm correct warehouse shipping information go to  
http://intraserv.am.sony.com/Organizations/DOT/dot.asp and pick refurbished product chart.  
Marketing Services sends an email confirmation to the end user informing them of the  
date and time of the scheduled Federal Express pickup.  
An email is sent to the contact person at the appropriate warehouse informing them that  
a delivery is expected. The email identifies the federal express tracking number, the  
model and contact in Marketing Services for questions or problems.  
The contact for TVs and Memory Sticks, with credit / receipts issues:  
Somporn Castro  
The contact for Consumer Products, with credit / receipts issues:  
Diana Perez 956-728-2184  
724-696-8811  
Once the product is picked up from the end user, Marketing Services contacts the  
Inventory Management Contact Person, Joe Chandler, to re-enter the order for a  
replacement product.  
Once the product is received by the warehouse a credit is issued to the appropriate  
program account for credit of the product received back.  
Marketing Services contacts the end user with the new shipping information and contacts  
MEC to update the end users account to reflect the new shipping information.  
For any product lost in transit:  
Marketing Services contacts the shipping carrier and initiates a Freight Claim.  
Paperwork is faxed to Marketing Services by the shipping carrier with the sender and  
recipient information, original tracking number and any additional information.  
The paperwork is filled out and faxed back to the shipping carrier.  
For any product shipped in error:  
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Marketing Services contacts Federal Express (800-GOFEDEX or 800-463-3339) and  
initiates a call tag (3rd Party Pickup) to have the product picked up from the end user.  
Product is shipped to:  
Sony Electronics  
2201 E. Carson Street  
Carson, CA 90810  
Attn: Stella Pappas  
For any consumer product service questions, the end user must contact Consumer Service  
directly at 800-282-2848. At that time, the call will be logged by a consumer service  
representative and an event ID number will be generated for reference.  
Condition: Sony Gift Card Reward Return/Damaged  
For returns, MEC will seek Sony approval if a participant wishes to return an unwanted Gift Card  
Reward. If the item is returned, MEC will place the gift card back into inventory. For  
stolen/damaged cards, generally upon request of the participant or Sony, MEC will provide the  
card serial numbers in question. Sony will research the serial numbers with the appropriate gift  
card provider. Sony will provide MEC with a decision to resubmit the gift card or not.  
Condition: Sony Apparel Return/Damaged  
For returns, MEC will seek Sony approval if a participant wishes to return unwanted Sony  
Apparel. If the item is returned, MEC will place the item back into inventory.  
XI. Reporting  
All Participants  
All participants are able to view their account summary and available Rewarding  
Recording® Dollars within the My Account page on the website.  
Sony DSM/RM Enrollment Report – Admin Link  
o
o
All Sony DSM and RM utilize an enrollment report, filtered to show their assigned  
DSF participants only. This report shows contact name, company name and  
address. When the DSM or RM clicks on the company name of the account they  
wish to view, they will see the Account Summary for that particular account  
MEC Internal Admin – Admin Link  
o
MEC internal team utilizes the admin link to complete the first round of approvals  
for check requests, located under the “Approve Check requests” link  
VIP – Admin Link  
o
Sony VIPs have top-level access to the DSM/RM Enrollment Report and can  
view all information for each RM, DSM and individual DSF account  
Sony VIPs also have access to the Claim Search Report whereby they can  
indicate certain parameters (i.e. model) and generate a report that shows  
information within those parameters.  
o
o
o
o
Sony VIPs are required to approve/reject any new Online enrollments with the  
Pending Enrollment report  
Sony VIPs are required to give final approval for checks submitted by  
participants on the Check Requests report  
Username and password - RRVIP  
XII. Sony Rewarding Recording® Website  
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website is a standalone site and provides links back to Sony approved sites.  
The website contains user pages as outlined below:  
HOME PAGE- The Home Page has the following channels: What’s New, Program Details,  
Rewards Catalog, Don’t Miss This, Member Login, Enroll Now, privacy policy and legal  
trademark. Users can view any links on the Home page, including the Rewards Catalog,  
which is a view-only version of the online catalog. Users click on My Account to log into the  
site.  
WHAT’S NEW –This page contains new information about Sony Professional Media  
products, and/or new update to the program. This page also houses the following channels:  
o
o
o
o
o
Member Login  
Enroll Now  
New Products  
Training Center  
Hot Topics  
MY ACCOUNT – The My Account Page houses the following channels:  
Member Login page – existing users log in here  
Forgot Password link – users access this link, provide their e-mail address and  
receive the Forgot Password e-mail.  
Enroll Now – new participants enroll themselves here  
The following channels are available after the user logs in:  
Profile - The ability to update personal or password information is available here  
Claim Form/Enter My Invoices - the online claim form is located here (see Claiming  
Process for details)  
View My Account Summary – shows the individual participant account information  
including total Rewarding Recording® Dollars available  
Submit A Reward Redemption – this is where participants access the online catalog or  
submit for reimbursement  
Member Support – this link provides a program FAQ section  
PROGRAM DETAILS – This page shows the program details and terms and conditions.  
REWARDS CATALOG – When accessed from the Home page, the online rewards catalog is  
read-only and indicates the name “SonyRR Guest” with $0.00 available Rewarding  
Recording® Dollars.  
DON’T MISS THIS – This page highlights any Sony Rewarding Recording® program  
promotions.  
INTERNAL ADMIN- (MEC ONLY) - The Internal Admin Page is where MEC views and  
approves/rejects online check requests  
DSM/RM - The Admin link for the DSM/RM users takes them to the Enrollment Report  
section of the website so they can view their assigned DSF accounts  
VIP – The Admin link for the VIPs shows the following links: Enrollment Report, Claim Search  
Report, Approve Pending Enrollments and Approve Check Requests.  
LOG OFF  
14  
 
XIII.Tax Processing  
MEC will not issue tax form 1099 to participants for the Sony Rewarding Recording® program.  
XIV.Team Member Information  
Sony Rewarding Recording Team  
Dianne LaGuardia  
Patty Melendez  
201-358-4166  
201-930-7671  
201-930-7704  
Lisa Giovannielli  
-Program Manager  
Joe Chandler  
-Sony Electronic Fulfillment  
201-986-3289  
201-930-6095  
Greg Miller  
-MIS  
Meridian Rewarding Recording Team  
Paul Lewis  
-Account Executive  
314-592-3176  
314-592-3528  
314-592-3457  
Amy Moore  
-Account Manager  
Linda Shelton  
-Program Administrator  
Sony Dealer Information  
Electric Picture Company (EPC)  
Steve Roche  
615-781-8194  
630-993-8558  
The Tape Company (TTC)  
Bob Vetter  
APPENDIX I  
FTP FILE SAMPLE LAYOUT AND DESCRIPTION  
FIELD NAME  
SIZE CONSTRAINTS  
FIELD DESCRIPTION  
Required field – each account  
must be identified as an  
individual account so correct RR  
Dollars can be applied  
Name of Company of  
account/individual  
Required field - Last name of  
contact name for company  
UNIQUE IDENTIFIER/  
ACCOUNT NUMBER  
50  
50  
50  
COMPANY NAME  
LAST NAME  
15  
 
(DEALER OR INDIVIDUAL IS  
REQUIRED TO UPDATE THIS  
INFORMATION)  
Required field - First name of  
contact name for company  
(DEALER OR INDIVIDUAL IS  
REQUIRED TO UPDATE THIS  
INFORMATION)  
FIRST NAME  
15  
Required filed – MEC cannot  
enroll net new  
accounts/individuals without this  
information  
E-MAIL ADDRESS  
ADDRESS_1  
50  
50  
Required field - Company  
address  
Required field - Company  
address 2  
ADDRESS_2  
CITY  
50  
30  
Required field - Company city  
Required field - Company state  
abbreviated  
Required field - Company first  
five digits of ZIP only  
STATE  
2
5
ZIP  
Required field - Invoice number  
of individual line item  
INVOICE NUMBER  
20  
Required field - Invoice date  
(date purchased) of individual  
line item  
INVOICE DATE  
MM/DD/YYYY HH24:MI  
Required field - Model  
name/number in line item (this  
must be compared to eligible  
products determined by Sony  
before being sent to MEC)  
Required field - Quantity of line  
item model  
Required field - Unit (individual)  
price of model  
If necessary, a Promo code can  
be inserted for eligible models  
MODEL  
20  
39  
10  
50  
QUANTITY  
UNIT PRICE  
PROMO CODE  
Address: ftp.meridinet.com  
User name: epc/ttc  
Password: d33lr001/d33lr010  
Directory: initial directory  
File name: [MONTH]TTC.txt, where [MONTH] is the long version of the month name (January,  
February, etc)  
APPENDIX II  
DSF FILE SAMPLE LAYOUT AND DESCRIPTION  
DSF FILE ROW 1  
NORTHEAST  
0J11  
DSF FILE ROW 2  
NORTHEAST  
0J11  
FIELD DESCRIPTION  
SIZE CONSTRAINTS  
REGION  
NOT USED  
20  
SLSMN  
16  
 
ACQUIRED FROM  
ROLL-UP GUIDE  
BOB CARR  
BOB CARR  
SLSMN-NAME  
COT  
6503  
6503  
NOT USED  
NOT USED  
50  
0718260000  
VIDEO MONITORING SVC  
718260007  
0718260000  
VMS/AD SERVICES OF A  
718260005  
CUSTOMER#  
CUSTOMER-NAME  
SHIPTO  
20  
ACQUIRED FROM  
ROLL-UP GUIDE  
718260028  
718260028  
MSTR  
330 WEST 42ND ST. 11TH  
FL  
185 BERRY STREET  
CUST_ADD1  
CUST_ADD2  
CUST_ADD3  
STATE  
50  
50  
BUILDING #2SUITE #1400  
29TH FL -INSIDE DEL  
ATTN: BRIAN SHERMAN  
NEW YORK, NY  
NOT USED  
2
CA  
NY  
94107  
10036  
ZIP  
5
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
48  
0
0
0
CAT-777  
CAT-820  
CAT-785  
CAT-783  
CAT-778  
CAT-776  
CAT-775  
CAT-784  
CAT-779  
CAT-822  
CAT-780  
CAT-823  
CAT-853  
CAT-916  
CAT-852  
CAT-772  
CAT-792  
CAT-793  
CAT-798  
CAT-807  
CAT-848  
CAT-980  
CAT-985  
CAT-D09  
CAT-D05  
PROMO CODE  
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
39  
0
0
39  
39  
892.8  
0
39  
39  
0
39  
xxxxx  
xxxxx  
50  
Address: ftp.meridinet.com  
User name: sonycard  
Password: c00ls1te  
Directory: directsales  
File name: dsf.txt  
APPENDIX III  
ROLL-UP GUIDE FILE SAMPLE LAYOUT AND DESCRIPTION  
USED FOR DSF  
FIELD DESCRIPTION  
ROLL-UP GUIDE MASTER  
ROLL-UP GUIDE SHIP-TO  
17  
 
ENROLLMENT  
AND  
PROCESSING  
OMIT/HIDE  
NO  
NO  
USED FOR  
ENROLLMENT  
AND  
Master  
0718260028  
0718260028  
PROCESSING  
0718260028  
0718260005  
Location  
USED FOR DSF  
ENROLLMENT  
USED FOR DSF  
ENROLLMENT  
FirstName  
JUAN  
JUAN  
LastName  
Company  
Address1  
Address2  
City  
HIDALGO  
HIDALGO  
VIDEO MONITORING SERVICE  
VIDEO MONITORING SERVICE  
330 WEST 42ND ST  
28TH FL  
NEW YORK  
NY  
330 WEST 42ND ST  
28TH FL  
NEW YORK  
NY  
State  
Zipcode  
Region  
10036  
10036  
EAST  
EAST  
USED FOR DSF  
ENROLLMENT  
USED FOR DSF  
ENROLLMENT  
Phone  
E-mail  
Original Company  
Name  
Col015  
APPENDIX IV  
ORDER FILE SAMPLE LAYOUT  
The header contains general order information. The detail contains the specific items that are  
tied to each header. The two sections are described below.  
Header (HH)  
H01  
Demarcates Header Record  
REW RECORD  
ORDER ID  
Meridian order id  
ORDER ENTER DATE  
ALIAS ORDER NBR  
HOME PHONE  
Date the order was placed  
Company Name  
SHIP TO FIRST NAME AND LAST NAME  
ADDRESS LINE 1  
ADDRESS LINE 2  
CITY  
STATE  
POSTAL CODE  
HOME PHONE  
SHIP TO FIRST NAME AND LAST NAME  
ADDRESS LINE 1  
ADDRESS LINE 2  
CITY  
STATE  
POSTAL CODE  
Detail (DD)  
DD01  
Demarcates Detail Record  
18  
 
ORDER ID  
Meridian order id  
ORDER QUANTITY  
SONY ITEM NBR  
SONY ITEM ID  
ORDER LINE NUMBER  
PRICE  
Sony number (contains letters)  
Sony number (all digits)  
Detail row (1, 2, 3, etc.)  
APPENDIX V  
E-MAIL SAMPLE LAYOUTS  
Condition:  
From:  
Pre-enrolled/Activate Account E-mail (Online Enrollment)  
To:  
<new member>  
Subject:  
Thank you for enrolling in Sony's Rewarding Recording Program!  
Thank you for enrolling in Sony's Rewarding Recording Program! Please click here to activate  
your account.  
Once user clicks “here”, they get the following e-mail:  
Condition:  
From:  
To:  
Welcome E-mail (Online Enrollment)  
<new member>  
Subject:  
Welcome to Sony’s Rewarding Recording Program!  
E-mail content:  
Thank you for joining Sony’s Rewarding RecordingSM Program and welcome!  
and Password are:  
Username: <unique>  
Password: <unique>  
Be sure to print or save this e-mail for future reference. You’ll need this information to access  
your account on the Rewarding Recording Website. Now that you’ve enrolled, you’ll be able to  
earn Rewarding Recording Dollars that you can redeem for valuable Sony merchandise and  
other great rewards. You can use our easy online system to monitor your account, submit  
claims, and redeem your rewards!  
We’re pleased that you have chosen Sony Professional Media and will continue to provide you  
with the highest quality products in the industry. For more information on Sony Media products  
NOTE: Your membership in Sony Rewarding Recording is temporary and subject to approval by  
Sony. You can enter your invoices at this time, but you cannot redeem reward dollars until you  
receive your membership approval e-mail from Sony Rewarding Recording.  
Sony Rewarding Recording Program Headquarters  
Questions? Comments?  
E-mail us: [email protected]  
Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST.  
19  
 
Condition:  
From:  
To:  
Welcome E-mail (Online Enrollment Approved by Sony)  
<new member>  
Subject:  
Welcome to Sony’s Rewarding Recording Program!  
E-mail content:  
Thank you for joining Sony’s Rewarding RecordingSM Program and welcome!  
and Password are:  
Username: <unique>  
Password: <unique>  
Be sure to print or save this e-mail for future reference. You’ll need this information to access  
your account on the Rewarding Recording Website. Now that you’ve enrolled, you’ll be able to  
earn Rewarding Recording Dollars that you can redeem for valuable Sony merchandise and  
other great rewards. You can use our easy online system to monitor your account, submit  
claims, and redeem your rewards!  
We’re pleased that you have chosen Sony Professional Media and will continue to provide you  
with the highest quality products in the industry. For more information on Sony Media products  
Sony Rewarding Recording Program Headquarters  
Questions? Comments?  
E-mail us: [email protected]  
Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST  
Condition:  
From:  
To:  
Welcome E-mail (Dealer Enrollment)  
<new member>  
Subject:  
Welcome to Sony’s Rewarding Recording Program!  
E-mail Content:  
Congratulations! Your purchases of Sony Professional Media products from an Authorized Dealer  
have earned you an account in Sony's Rewarding RecordingSM Program! There is no cost to join  
and you will see the rewards are many. Access our convenient online system at  
Username: <unique>  
Password: <unique>  
Be sure to print or save this e-mail for future reference. You'll need this information to access  
your account on the Rewarding Recording website. Now that you've been enrolled, you'll be able  
to earn Rewarding Recording Dollars that you can redeem for valuable Sony merchandise and  
other great rewards. You can use our easy online system to monitor your account, submit  
claims, and redeem your rewards!  
We’re pleased that you have chosen Sony Professional Media and will continue to provide you  
with the highest quality products in the industry. For more information on Sony Media products  
Sony Rewarding Recording Program Headquarters  
20  
 
Questions? Comments?  
E-mail us: [email protected]  
Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST.  
Condition:  
From:  
To:  
Welcome E-mail (Direct Enrollment)  
<new member>  
Subject:  
Welcome to Sony’s Rewarding Recording Program  
E-mail Content:  
Congratulations! Your purchases of Sony Professional Media products have earned you an  
account in Sony's Rewarding RecordingSM Program! There is no cost to join and you will see the  
Your Username and Password are:  
Username: <unique>  
Password: <unique>  
Be sure to print or save this e-mail for future reference. You'll need this information to access  
your account on the Rewarding Recording website. Now that you've been enrolled, you'll be able  
to earn Rewarding Recording Dollars that you can redeem for valuable Sony merchandise and  
other great rewards. You can use our easy online system to monitor your account, submit  
claims, and redeem your rewards!  
We’re pleased that you have chosen Sony Professional Media and will continue to provide you  
with the highest quality products in the industry. For more information on Sony Media products  
Sony Rewarding Recording Program Headquarters  
Questions? Comments?  
E-mail us: [email protected]  
Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST.  
Condition:  
Updated Username E-mail  
From:  
To:  
<new member>  
Subject:  
Sony Rewarding Recording – Important Message!  
E-mail Content:  
Your user name has changed!  
Please use the following user name and password the next time you log in to the Sony  
Rewarding Recording website.  
User name: <unique>  
Password: <unique>  
Be sure to print or save this e-mail for future reference.  
Thank you!  
Sony Rewarding Recording Program Headquarters  
Questions? Comments?  
21  
 
E-mail us: [email protected]  
Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST.  
Condition:  
Forgot Password E-mail  
E-mail is generated when an end-user clicks the “Forgot your password” link on the home page  
and provides their e-mail address.  
From:  
To:  
<member>  
Subject:  
Rewarding Recording Password Reminder  
E-mail content:  
Thank you for participating in the Sony Rewarding Recordingsm Program. In response to your  
request for your Rewarding Recording Program password reminder:  
Your username is <unique> and your password is <unique>.  
Sony Rewarding Recording Program Headquarters  
Questions? Comments?  
E-mail us: [email protected]  
Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST.  
Condition:  
Pending Claim Status Reminder E-mail  
E-mail is generated and sent to the member based on claim(s) pending five (5) business days  
after the submission date. This e-mail is sent to end users who submit their claim online.  
From:  
To:  
<member>  
Subject:  
Sony Rewarding Recording Pending Claim Reminder  
E-mail Content:  
As a reminder, it has been 5 days since you have submitted your Rewarding RecordingSM  
Claim(s):  
Invoice #  
XXX  
Model  
XXXX  
Submitted Date  
MM/DD/YYYY  
We still have not received the required paperwork (claim form and invoice from an authorized  
Sony Professional Media Dealer) to approve your claim(s). Please mail us your supporting sales  
claim documentation within the next 25 days, or your online claim will expire.  
Sony Rewarding Recording Program Headquarters  
Questions? Comments?  
E-mail us: [email protected]  
Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST.  
Condition:  
Pending Check Redemption Reminder E-mail  
E-mail is generated and sent to the member based on check redemption request(s) pending ten  
(10) business days after the submission date.  
From:  
To:  
<member>  
22  
 
Subject:  
Rewarding Recording Pending Check Redemption Reminder  
E-mail Content:  
As a reminder, it has been ten days since you have submitted your Rewarding RecordingSM  
Online Claim No. <unique>, and we still have not received the required paperwork (claim form  
and invoice from an authorized Sony Professional Media Dealer) to approve your claim. Please  
mail us your supporting sales claim documentation within the next five days, or your online claim  
will expire.  
Sony Rewarding Recording Program Headquarters  
Questions? Comments?  
E-mail us: [email protected]  
Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST.  
Condition:  
Check Redemption Status E-mail  
E-mail is generated when Sony approves a claim for check redemption. Used to update member  
on status of check redemption.  
From:  
To:  
<member>  
Subject:  
Sony Rewarding Recording Check Redemption Status  
E-mail Content:  
Thank you for participating in the Sony Rewarding RecordingSM Program. Following is the status  
on your Check Redemption:  
Claim Number: <78413>  
Check Redemption Detail ID: <11183>  
Product Model: <test>  
Status.: <Accepted>  
Comments: <test>  
Approved Check Value: <$10.00>  
Please be sure to print or save this e-mail for future reference.  
We appreciate having you as a loyal Media customer and are committed to providing your  
business with the highest level of service. Please enjoy your reward with our compliments.  
Sony Rewarding Recording Program Headquarters  
Questions? Comments?  
E-mail us: [email protected]  
Call us toll-free: 1-866-322-7749, Monday-Friday, 8:30 a.m.- 5:00 p.m. CST.  
Condition:  
Enrollee is rejected as an eligible participant E-mail  
Enrollee is either an unauthorized dealer, a Sony Professional dealer or there is incomplete  
information entered on the enrollment page. The Sony representative has the authority to reject  
the pending new enrollment  
From:  
To:  
Member  
23  
 
Subject:  
Rewarding Recording Account Termination Notice  
E-mail Content:  
Thank you for enrolling in Sony's Rewarding Recording® Program. Unfortunately, you are  
ineligible to participate per the Terms and Conditions of the program. Please note that your  
account has been terminated and any accruals posted to your account have been deleted.  
Sony Rewarding Recording® Program Headquarters  
Questions? Comments?  
E-mail us: [email protected] Call us toll-free: 1-866-322-7749, Monday-  
Friday, 8:30 a.m.- 5:00 p.m. CST.  
24  
 

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